1. 30-day refund for unused Credit
Effective date: October 27, 2026.
You can request a refund of unused Credit within 30 days of purchase, for any reason. If you have used part of a pack, we refund the unused portion pro rata: the amount paid multiplied by the share of that pack's Credit you have not used.
Example: you buy 30 Credit for US$8.99 and use 6. The 24 unused Credit are refunded as US$8.99 × 24 / 30 = US$7.19.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. To request a refund, go to https://paddle.net and look up your order, or reply to your Paddle order receipt. You can also email us at info@auraphoto.ai or call [SUPPORT PHONE], and we will arrange the refund with Paddle.
Refunds are returned to your original payment method. Refunded Credit is removed from your balance.
3. Used Credit and quality issues
Credit already used for successfully delivered images is not refunded automatically. If a result has a quality problem, submit a quality request from the photo details page; we review each case and may regenerate the image or return Credit.
If a generation fails and nothing is delivered, the reserved Credit is released to your balance automatically.
4. Free Credit and expiry
Free sign-up Credit is not paid for and cannot be refunded. Paid Credit never expires, so you can keep using it after the 30-day refund window.
5. Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country.